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ORDERING:

Q:  How do I place an order?

A:  Each game has a button below the picture to add the item to your cart.  Use this only if you wish to pay by credit card.  If you wish to pay by check or money order, simply, send an e-mail to the sales department, sales@boardgamesRus.com stating which game (s) you would like to purchase, and the page that they were found on.

 

Q:  Is my transaction over a secure connection?

A:  The checkout process is all done over a secure encrypted connection.  When paying by credit card you are taken to the secure, 128 bit encrypted PayPal website.

 

Q:  Do I have to set up an  account with PayPal when I place an order through your website?

A:  PayPal has optimized the checkout experience by launching an exciting new improvement to its payment flow.

For new buyers, signing up for a PayPal account is now optional. This means  customers can complete their payments first, and then decide whether to save their information for future purchases. The purchase process is more convenient, resulting in an increase in completed sales and higher customer satisfaction.
 

Q:  What if I live outside of the USA and wish to place an order?

A:  If you live outside of the United States, you will need to contact the sales department, sales@boardgamesRus.com for a shipping quote before you place your order.  You will be given specific directions from there.  Payments from orders outside of the United States are only accepted through PayPal.

 

SHIPPING:                    

Q:  How much will my shipping costs be?

A:  Shipping is charged at a flat rate of $7.00 for orders under $50.00.  All orders over $50.00 the charge is $10.00.  This is for within the United States only.  If purchasing a gift certificate, then there are no shipping charges.

 

Q:  Is there a handling charge?

A:  We do not charge a handling fee for any orders.  The flat rate shipping charges reduce the need to charge a handling fee.  If your order is only $5.85 to ship, or if it is $12.30 to ship, you will still be charged the flat rate amount.

 

Q:  How will my order be shipped to me?

A:  Orders are processed in 1 to 3 days.  All orders are shipped via USPS Priority Mail.  This service proves to be fast with a delivery rate of 2-3 business days.

 

Q:  How will I know if my order has been shipped?

A:  When you order is shipped, you will receive an e-mail notification from us.  This will tell you the day that you order was shipped.  Upon placing your order, we will receive notification, the order will be processed and ready for shipment within 2 business days.  This makes for a total of approximately 7 days before you receive your order.

 

Q:  What if I live outside of the USA and wish to place an order?

A:  If you live outside of the United States, you will need to contact the sales department, sales@boardgamesRus.com for a shipping quote before you place your order.  You will be given specific directions from there.  Payments from orders outside of the United States are only accepted through PayPal.

 

For more information on our policies, click here.










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